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Thank your for visiting our customer service and contact section.
Our goal is to give you the best Altinex experience, and we promise to answer your questions in a timely manner.
We appreciate and value your questions and feedback.
Choose one of the below contact options and a representative will contact you shortly.
Sincerely,
For authorized returns a 10-15% restocking fee will apply. Please call or fill out the returns form below explaining your reasons for return and we will contact you within 1-2 business days.
Have questions? Need advice for your Altinex purchase? Contact one of our experienced salespeople!
Fill out one of the forms below or Call Us at 888-999-3759 (toll free).
Hours of operation: 8-5, Monday-Friday, CST.
Our goal is to give you the best Altinex experience, and we promise to answer your questions in a timely manner.
We appreciate and value your questions and feedback.
Choose one of the below contact options and a representative will contact you shortly.
Sincerely,
www.AltinexAce.com
At Altinex Ace we accept all major credit cards:
- Visa
- MasterCard
- American Express
- Discover
Most Altinex products are in stock and ship out same day if ordered by 1pm PST. Special order items, such as the customized table-top products, may require 7-14 days before shipping.
Items are shipped per priority chosen upon checkout. We ship in the United States and Canada.
Canadian Shipping Information
Upon checkout you will receive a "will call" message on the shipping line. We will then obtain a quote from Altinex based upon the items purchased and location in Canada, email you the amount, and wait for approval. Your credit card will not be charged until the shipping is approved.
For authorized returns a 10-15% restocking fee will apply. Please call or fill out the returns form below explaining your reasons for return and we will contact you within 1-2 business days.
*Note that custom order products are not returnable.
Have questions? Need advice for your Altinex purchase? Contact one of our experienced salespeople!Fill out one of the forms below or Call Us at 888-999-3759 (toll free).
Hours of operation: 8-5, Monday-Friday, CST.
- Sales
- Tracking
- Returns
- General Inquiries